A great Support plays important yet deciding role in turning WordPress themes into a major blockbuster. Not only WordPress themes but the success of everything related to WordPress is the outcome of unparalleled support it offers. So what exactly would you call a great support, when it comes to moving your newly launched creative and responsive WordPress themes in the market?
Support is something which your buyer looks forward to, after you are done with the sale of your keenly developed WordPress theme. Support certainly becomes more important at the primary stage of sale but it gradually turns into the most important aspect of your business at the later stage. It would not be an exaggeration to put that support is the only key to lead your WordPress theme on the smooth track of success. No matter how well featured, modernised and functional your WordPress theme is, everything runs much behind the support. Why? Supports lends a touch of familiarity to every WordPress theme and takes it closer to the customer’s heart. Support gives an emotional edge to WordPress themes rather than just making it a finished and fully functional WordPress product.
So while floating the WordPress themes in the online market place, a power packed support should be considered in the first place to make the theme a grand success.
Of course, every theme developer plans support mechanism for its soulfully crafted creation. However, the key lies in building the right approach, so that the user gets the desired support at the right time.
Getting to the crux of the issue is the first step towards a great support. Understanding the problems that users may face during theme installation and accordingly drafting theme documentation not only come as a big relief for users but also lessen the responsibility of post sales support. A well-documented WordPress theme often makes every theme free from issue. You can see a perfectly crafted and simple to handle theme documentation here
Best support often comes in stages as given here
Apart from Theme Documentation, formation of community forum and help desk also helps in lending advanced level support to the theme users. A community forum is a platform where issues are shared in the chat box and some or other community members who had faced similar issues in the past have the best answers to it. Even if the issue is new, community forum helps out in giving out satisfactory resolution. Then comes helpdesk which should be an integral part of every support. Help desk should be well equipped as it is the last resort a user relies on. In this section a theme user can raise the ticket for getting personalized support.
So now you know guys, how a great support is imperative to success of every WordPress theme.